Troubleshooting

Check if the kettle is positioned properly on the base and if the power outlet is working. Make sure the lid is securely closed. If the problem persists, inspect the power cord for damages. Contact customer service.

Check if too much limescale has accumulated in the kettle, as this can affect the thermostat function. Descale the kettle regularly. Use our descaling tablets 6212.9800 for this purpose. Make sure the water level is not below the minimum marking.

It is normal for a kettle to make noise while heating up. However, if the noises are unusually loud, check if limescale has built up inside. Regularly descale the kettle. Use our descaling tablets 6212.9800 for this purpose.

Thoroughly clean the kettle and descale it regularly. Use our descaling tablets 6212.9800 for this purpose. Use fresh, clean water and avoid leaving water standing in the kettle for too long.